Bk910 Privacy Policy — How safe is your data with us

1 Introduction

Bk910 (referred to as "we", "us", or "the Platform") is a trusted online gaming platform in Bangladesh. We believe that protecting every user's privacy is one of our most important responsibilities. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure.

Our Privacy Policy is built in accordance with international data protection law and GDPR guidelines. We have made every effort to present all information clearly in English for the convenience of our users. If you have any questions, feel free to contact our support team at any time.

This Privacy Policy applies to all bk910 services — including the website, mobile app, and any other digital platforms. It remains in effect whenever you use any of our services.

2 What Information We Collect

Bk910 only collects the information necessary to provide you with the best service. Our data collection falls into two categories:

Data Type	Description	Purpose
Identity Information	Name, date of birth, national ID number	KYC Verification & Age Confirmation
Contact Information	Phone number, email address	Account Communication & Security
Financial Information	Mobile banking number, transaction history	Payment Processing & Fraud Prevention
Technical Information	IP address, device information, browser data	Security Monitoring & Fraud Detection
Usage Data	Game history, bet types, login times	Service Improvement & Responsible Gaming
Cookie Information	Session cookies, preference cookies, analytics cookies	User Experience Improvement

3 How We Use Your Information

The information you provide is used only for the purposes listed below. We never use your data for any unauthorised purpose:

• Account Management: To create, verify, and secure your account.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your complaints and queries promptly.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Responsible Gaming: To monitor your gaming activity and identify any problematic behaviour.
• Legal Compliance: To comply with the directives of government regulatory authorities.
• Service Improvement: To improve our platform and enhance your gaming experience.
• Promotional Communications: To inform you about offers and bonuses, with your consent.

We never use your data to sell products or services on behalf of other companies. Your data is used solely to improve bk910's services.

4 Cookie Policy

Bk910 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience. We use three types of cookies:

• Essential Cookies: These are essential for the platform to function properly. Disabling them may cause certain features to stop working.
• Functional Cookies: To remember your language preference, login state, and other settings.
• Analytics Cookies: To understand which pages users visit most — this helps us improve our services.

5 Data Sharing Policy

Bk910 never sells or shares your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Solely to process transactions with payment providers such as Mobile Banking, Nagad, and Rocket.
• Law Enforcement: When required by a legal directive from the Government of Bangladesh or a court order.
• Security Partners: With specialist security providers for fraud detection, who adhere to the same privacy standards as we do.
• Game Provider: Live Casino and slots software providers only have access to limited data required to operate the games.

6 Data Retention Period

How long your information is retained depends on the type of data and applicable legal requirements:

• Active account data is retained for as long as the account remains open.
• Transaction records are retained for a minimum of 5 years after account closure — this is a legal requirement.
• KYC documents may be retained for up to 3 years after account closure.
• Gaming logs and history are typically retained for up to 2 years.
• No information is retained beyond this period unless there is a legal reason to do so.

If you request deletion of your information, we will erase all data not legally required to be retained within 30 days.

7 Your Rights

As a bk910 member, you have important rights over your own information. We fully support all of the following rights:

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

8 Children's Privacy

Bk910 is intended for individuals aged 18 and above only. We do not knowingly collect information from anyone under the age of 18.

Age is verified at registration, and confirmed through the national ID card during the KYC process. If we discover that a minor's information has been collected inadvertently, the account will be closed immediately and the data deleted.

9 Security Measures

Bk910 uses multiple layers of security to protect your information. Below are the technical and administrative measures we have in place:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted, keeping your information fully protected from third parties.
• Firewall Protection: An advanced firewall system prevents unauthorised access.
• Two-Factor Authentication (2FA): OTP verification is used as an extra layer of security at login.
• 24/7 Security Monitoring: Our security team monitors systems around the clock.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Limited Access Policy: Only authorized personnel can access necessary information.
• Data Backup: Data is backed up regularly in a secure, encrypted format.

Keep in mind — no system on the internet is 100% secure. You also play a role: use a strong password, never share it with anyone, and avoid logging in on public Wi-Fi.

10 Privacy Policy Updates

Bk910 may update this Privacy Policy from time to time. When changes are made, we will:

• We will publish updates on this page with a revised date.
• For significant changes, we will notify you via SMS to your registered phone number or through an in-app notification.
• The updated policy will take effect 30 days after the changes, giving you sufficient time to review them.

If you continue using the platform after any changes, it will be considered that you have accepted the updated policy. We recommend visiting this page regularly to stay informed.

11 Contact Us

If you have any questions, complaints, or requests regarding our Privacy Policy, please get in touch. We are available 24/7, seven days a week.

• Live Chat: Chat with us directly via the live chat option on the website or app.
• Email: [email protected] — We typically respond within 24 hours.